Terms & Conditions

Payment

Prices are given on the website for each product. Please make payments online using Visa, Mastercard, American Express or PayPal. If you wish to pay by cheque or cash then please contact us.

Bespoke Hats

Bespoke Hats are those that we make specially to meet your unique requirements including if we customise an item. A non-refundable 50% deposit is usually required on order. We require payment of the balance when the hat is ready and before we dispatch it to you. 

Delivery

Items other than made to order hats and fascinators are sent by Royal Mail Signed For Second Class. They are usually delivered between 3 to 5 working days. Some products have specific delivery times which may be different to this which are specified on the product page or when you place an order. The shipping costs are specified for each product on the order page. Please provide details on the order form if you have specific delivery requests for Royal Mail. You must check that the delivery time suits you when you place your order. For destinations or wrapping or packing not listed please get in touch.

Returns

Purchases of Stock Items

Stock items are those hats or products that we do not make specially to meet your unique requirements (bespoke) and are not handcrafted. You can return stock items to receive a refund or exchange provided that you contact us to confirm this and return the items to us in the original packaging unworn, in the same condition as when you purchased them, and with any original tags and labels still attached, within 14 days of receipt. We cannot pay postage for any items returned unless the item is faulty.

Bespoke and Made-to-Order Hats

As these usually cannot be resold and take a good deal of time and materials to make, regrettably we cannot offer a refund or exchange for these items. If you would like to check colours materials or have other queries before purchase please get in touch.


Damaged or Faulty Items

Faulty Items

In the unlikely event that when you receive your hat you find a fault with it, please contact us immediately so we can offer a remedy to the situation or a full refund.

Damaged Items

When the delivery company delivers your order and asks you to sign for it, please check the package before signing and if there is any damage to it, please ask the courier to mark on it that it is damaged before you sign for it. Please also take a photograph of the damaged packaging. If you are not in when the parcel containing your order is delivered then please take photographs of the damaged packaging before you open it and take a photograph of the item at the time of opening. Please contact us as soon as possible to let us know the problem.

Colours

If you require a hat to match the clothes for your occasion, please be aware that, whilst we make every effort to ensure that the colours of hats are accurately represented in images on our website, colours can appear different viewed on different computers. If you are in any doubt as to whether the colours will match, we will be happy to provide free samples of the hat materials by post.

For bespoke hats we offer a free consultation before commencing work on the hat during which we would expect to meet with you and see your outfit to assist with planning the materials and colour scheme of your hat. This process can be done remotely via electronic means but we would normally require you to send photographs of your outfit including accessories or samples of the fabrics and we offer in return to send samples of suggested materials for your hat so that you can confirm your approval of the colours.

Sizes

Hats we hold in stock are either one size or offered in different sizes and in the latter case you can select your desired size when you place your order.  If you have any queries about sizes, please contact us before you place your order. In the case of bespoke hats, we will take size measurements from you, as necessary, when you engage us to make your hat.

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